Services

Customer Support Services
We at Talrak construction chemicals believe that the supply of products is complete only when the products and systems are successfully applied at the site. Technically qualified and trained personnel are available to locally provide on-site project support to ensure proper application of the products at site.

The culture of the organization is that every pointer of customer is duly recorded and made sure that it won’t be repeated ever again. Hence our company is on the verge of implementing ISO 9001:2008, in order to make every process standardized. Thus achieving customer satisfaction both in terms of products and services. Its customer satisfaction that leads to gain customer loyalty which keeps them coming back to us for our products and services

The technical training team complements the field sales force with training of the distributors and the company's own front line sales personnel.

We have a strategic partnership with Koster of Germany which is World’s No.1 in water proofing solutions. This alliance is not only to make world class products available to Indian markets but also to provide after sales service to all Koster products across the country. The service range would include major products of Koster such as complete crack injection, joint sealants mortar waterproofing etc. to name a few

The technical support team at Talrak supports the architects, designers, contractors and owners. The support area are : training the personnel of  contractors to the right use of products and systems, the architects and designers are provided with specification support and assistance and the owners are assisted with the recommendation of right products and systems needed for the successful completion of their projects and achieving the durability of their constructions.

The centrally located laboratory provides testing support of materials available at site to customize the product dosages and methodology of application for specific norms. Trouble shooting of failures, if any, will be done by the product group champions complemented by the international support wherever required.

Talrak maintains a data base on outsourcing services to the construction industry. Talrak can provide assistance to its customers in identifying the external resources for the services that they may need in addition to the Talrak's scope of product offerings